We only offer returns on faulty or damaged products within two (2) days of you receiving them.
Returning Faulty, Damaged or Incomplete Orders
- Please report any incidences of damaged, faulty, or incorrect orders within 48 hours of receipt.
- We will cover the costs of return and replacement of any items found to be faulty or damaged, as well as shipping costs incurred, due to error on our part.
- We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
- If an item has been omitted in error, we will check our stocks and send any such missing item on immediately. Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can. However, we can not accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resalable condition or not in their original packaging.